Tech Support

Got an issue with platform on your computer?

Recent Release Notes
tastyworks desktop version 0.41 6/26/2019 Version 0.41 features the addition of an expanded and customizable Account Header Detail view. The first five col...
How can I sign in if a firewall is blocking me? (Proxy Host)
If your company or network firewall is preventing you from accessing the tastyworks platform, you will be glad to hear that our platform may offer a solutio...
How do I refresh the platform?
Restarting your platform will always refresh your platform, but for a quick fix just click the refresh button. Clicking refresh will restore any transaction...
I can log into my platform, but my quotes are not loading. (Enabling WebSockets)
Is your computer connected to a corporate or public network that is preventing you from seeing any quote data? Then chances are, the network your computer i...
Where can I download and Install the tastyworks desktop platform for a Mac?
Sections Where to download the platform Installation instructions How to uninstall (delete) Download Location Welcome aboard! Now let’s get you ho...
Where can I download and Install the tastyworks desktop platform for a PC?
Sections Where to download the platform Installation instructions How to uninstall (delete) Welcome aboard! Now let’s get you hooked up! To downloa...
I am not receiving confirmation/statement notifications. (Whitelist Domains)
Are you having issues with your trade confirmations or account statements not being delivered or are they landing in your junk/spam inbox? If you're ex...
Where do I download the tastyworks desktop platform?
To download our trading platform head to our homepage, tastyworks.com, then navigate to the Technology section or click here. The tastyworks desktop platfor...
Does the tastyworks platform have hotkeys?
At this time, our desktop and web-browser platform do not have hotkeys. Our developers are aware of the demand and hope to provide it soon as they continue ...
What kind of computer do I need to run the tastyworks desktop platform?
You don't need a supercomputer or 8 monitors to run the tastyworks desktop platform. The desktop platform performs excellently on Mac or PC. For you co...